TTY: Dial 711
866.222.7060 (Toll Free)636.787.2790 (International)
8 AM – 7 PM CT Monday – Thursday
8 AM – 5 PM CT Friday
Payment and automated account information is also available 24/7.
Do not submit payments to this address.
For fastest processing of documents, consider uploading when possible.
Make checks payable to MOHELA and include your 10 digit MOHELA Account Number.
Mail William D. Ford Direct Loan Program payments to:
Please make checks payable to MOHELA and include your 10 digit Account Number.
Mail FFELP/CASH Loan payments to:
Knowledge Finance provides different assistance to questions depending on the Program Type. Please select one from the drop down
If you are struggling with your educational financial obligations, please
fill out this form
to get help from the Ombudsman’s Student Loan Assistance Unit.
State of Massachusetts- Ombudsman’s Student Loan Assistance Unit